Utility Operations & Energy Management:
The first installment of the Link Logistics Sustainability Case Study Series offered a high-level view of Link Logistics' Energy Solutions product, the channel through which the firm will deliver decarbonization opportunities to its 10,000 customers. This second case study explores the firm's utility operations and energy management functions, which are a foundational offering from Energy Solutions.
Authors
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Sam H. Stockdale
SVP, Head of Sustainability
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Laura Rude
Associate Director, Energy & Utilities, Sustainability
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Justine Zienowicz
Manager, Sustainability
SUSTAINABILITY CASE STUDY SERIES
August 02, 2024
Business Thesis
To deliver a foundation of business process excellence and drive value through operational efficiencies, new professional disciplines, systems and technology are required to streamline utility billing procedures, validate high-integrity bill data and resolve utilities-related issues. In addition to solving general business needs, advanced aspects of Link Logistics’ sustainability strategy, such as renewable energy integration and energy efficiency analysis, require dedicated subject-matter expertise in utilities management with consistent processes and access to high-integrity data.
The Opportunity
Since 2021, Link Logistics has evolved and diversified its approach to energy management, which over time has grown to resolve numerous common challenges, including fragmented energy consumption and expense data, inconsistent bill auditing and suboptimal monitoring. Such issues are known to present tangible negative financial and operational consequences including failure to recover security deposits, incorrect billing, service disruptions and other utilities-related errors. The maturity curve below illustrates Link Logistics' strategy for sequencing its energy and utilities program, culminating in Energy Solutions. The firm's scale presents a significant opportunity to establish a value-accretive shared service model and advance its capabilities.